FAQ
Emergency pharmacies are located next to our emergency GP offices. These are run by local pharmacists. In principle, the emergency pharmacy is only intended for emergency care during service hours, for example if you have been prescribed medication after a consultation at our emergency GP office.
The locations of the emergency pharmacies and corresponding opening hours can be found here.
The emergency pharmacy and the nearest emergency GP office do not have exactly the same opening hours. You may therefore need to pick up the medication at a different location than where you had your consultation.
Please note that the emergency pharmacy charges extra outside office hours. These costs can be up to € 40 and are for your own account.
Payment
It is not possible to get medicines on account at the service pharmacy. Therefore, make sure you have cash or your debit card with you, and that you have a valid ID (ID card, driver’s license or passport) with your social security number on it.
We work with a system where we can send in a claim for the declaration of the health costs of European insured. You can send a copy of proof of insurance within a week after consult at our GP-care center (telephone/physical consult) to ehic@hadoks.nl , and we will forward this for declaration.
You can check if the declaration is accepted in the care domain of your own health insurance. We have contracts with the following inrance companies and only these are accepted, EHIC/GHIC, AON, Insure To Study en Cigna.
Do you live in the Netherlands and do you have Dutch health insurance but have you received an invoice from us? Our system may not have your correct information.
If you have received an invoice while you are insured, please email your BSN number and date of birth to debiteuren@hadoks.nl.
Have you switched health insurers after you have been treated by us? Then we advise you to contact your current health insurer to see if the invoice can still be claimed retroactively.
The basic insurance covers the costs of the general practitioner and therefore also of the general practitioner emergency station. If you are insured, the bill will go directly to your health insurer. If you are not insured, you pay the costs of the consultation or prescription directly at the GP emergency station. This can only be done by pin. Payment must be made prior to the consultation.
- Your citizen service number (BSN)
- The name of your GP
- Description of your complaint(s)
- Your medical history (major disorders/illnesses/allergies)
- Your use of medication
- Proof of identity (Visiting the care centre? Always bring your ID!)
- When using your local care centre, all costs will be charged to your health insurance company.
Monday to Thursday:
from 5:00 p.m. to 8:00 a.m. the next day
On weekends:
from Friday 5:00 p.m. to Monday 8:00 a.m.
On public holidays:
from 08:00 to 08:00 the day after
The emergency GP office only provides emergency care. That is why the triage nurse will ask you a number of questions about your urgent health issue. After that, the triage nurse will decide what help you need, and how quickly it should be done. It is possible that a triage nurse will discuss this with the GP.
If necessary, an appointment will be scheduled immediately at the emergency GP office where you can best be helped at that time.
No. The phone is answered by a triagist. He or she will ask you about your health issue and give you medical advice. Based on your symptoms, you will receive self-care advice, an appointment at the emergency GP office, or (if you are physically unable to come to the post) a doctor’s visit at your home.
In the event of a life-threatening situation, call 112 immediately.
If you urgently need a GP in the evening, night or at the weekend, you contact the emergency GP office.
‘Urgent’ are health complaints that cannot wait until the next working day of your own GP. For example, in case of increasing shortness of breath, severe pain, a seriously ill child or a severe cut. Or if you are so worried that you want to seek medical advice.